Frequently Asked Questions
Everything you need to know about bringing KUALA comfort into your home.
What is the average shipping time for furniture orders?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on KUALA home products?
Yes, all KUALA furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.
Are KUALA textiles sustainably sourced?
Sustainability is a core value at KUALA. We prioritize organic cotton, recycled fibers, and OEKO-TEX certified materials to ensure our products are safe for your home and the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger furniture purchases.